Call now for free NZ 0800 855 788 or AU 1800 689 074. We are open 8–5pm week days, 9–1pm Saturday
Click here to talk to one of the Hyper family. If you have any questions about your order, please don’t hesitate to chat
99 DAY RETURNS POLICY
Hyper.co.nz is committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange or refund the product. We will also ship your exchange request back to you free of charge.
Exchanges and refunds will be accepted up to 99 days after purchase.
All items are able to be refunded or exchanged provided they are returned in the same condition as you received them in (including sale items)
Skateboard Returns: Skateboards break. There is nothing we can do about that and most of the time it is down to improper foot position or rough landing. Hyper Ride will not replace decks that have suffered a breakage or pressure cracks.
Wakeboards/Surfboards/Snowboards: All board warrantees will need to be sent back to the supplier for evaluation. This process can take up to 20 working days. Boards won’t be covered under warranty if they have been misused.
Hyper.co.nz will not be able to replace any damaged or warranty board on the spot but will endeavour to get the process done as fast as possible.
SHIPPING TIMES FAULTY RETURNS NEEDING REPAIR
If you have a faulty item that you would like repaired, please follow the simple steps of a normal return as shown above.
Once received in our warehouse, we will inspect and send the goods onto manufacturer. The manufacturer will then issue a refund or repair the goods. We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed.
If an order is deemed faulty, we will gladly reimburse the return postage.
If for any reason you would like to return your product to us please follow the simple steps below:
- Complete the Exchanges & Return form that is also on the back of your invoice
- Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
- Lable the package with our returns address
Courier: Hyper 737 Great South Road Penrose Auckland
Post: Hyper PO Box 12374 Penrose Auckland
- Attend your local Post Office and send to the labelled address. For security and peace of mind, we strongly suggest insured registered post as Hyper.co.nz is not liable for lost return parcels.
- Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible.
- Hyper will cover the cost of the return shipping to you.
RETURN TERMS AND CONDITIONS
Hyper.co.nz returns department operates Monday-Friday 8am to 5pm. Once your order is received in our warehouse, we will inspect and process the goods within 24 hours.
Hyper.co.nz cannot accept COD deliveries.
Please note that if you want to exchange or return boxed goods, they must be returned to Hyper.co.nz in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.
Due to hygiene reasons, Hyper.co.nz is not able to do an exchange or refund on underwear or swimwear.
Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Please note that all swimwear that is sold in a set must be returned in a set.
If you have any further questions, please contact customer service.
NZ Phone: 0800 855 788
AU Phone: 1800 689 074
Fax: 09 580 2401